Return Policy

At, we aren’t happy unless you’re 100% satisfied with your order. Please contact us at if there is any problem or issue with your delivery.

Did you receive a product that’s been damaged?

Email us immediately and please include your order number and a photo of the damaged item (required). 

Directions for Returning Products

To return your product, please email us at and provide

1.) Your order number.

2.) The product SKU number.

One of our customer service representatives will contact you as quickly as possible to help complete the return process.

Melted Chocolate

Don’t have your chocolate shipped to your house or apartment if nobody is there to receive it. Instead, ship it to your office, or to a pickup location with climate control. We will also ship chocolate and candy with ice packs to help keep them cool. But take note: once we ship the candy out, we can’t take responsibility for it melting, since we can’t control the place it’s delivered to (And unfortunately, we can't offer refunds or replacements). So, plan ahead, and feel free to get in contact us if you need additional assistance!

10-Day Return Window

Due to the perishable nature of our products, they can be returned within 10 days of delivery. Some may apply. Since all return scenarios are unique, we will determine all returns and refunds on a case-by-case basis.

We reserve the right to refuse to issue a refund if:

  • Product has been repackaged
  • You submitted your claim 10 days after the delivery date or later
  • The product wasn’t purchased on
  • Product was damaged from customer neglect or mishandling